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Frequently asked questions about the Receptor

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Homeowners

You will be contacted by a DBDS representative to set up a meeting at your home to identify where your Receptor will be installed.

Your Receptor will be built and then you will be contacted to set up an installation date.

When you accept the quote you will pay a 50% deposit. The remaining balance will be due when your Receptor is installed.

Simple instructions will be provided and the DBDS installer will assist you with the initial programming.

There are three ways:

  1. You can add the location and code to the address/shipping label.
  2. When you place an order you fill out the “special instruction” section with the code and location for the delivery.
  3. You can go online to the delivery company’s website and set up your code and location to be used for your deliveries.

Note: There is an instruction sticker that comes on each Receptor, which explains how to use the keypad.

The unit is insulated, so under normal conditions, the food should stay hot for 30 to 60 minutes.

The unit is insulated, so under normal conditions, the food should stay cold for 30 to 60 minutes.

Typical installation takes less than one day.

A DBDS representative will meet with you to discuss your location preference and also offer suggestions. The goal is to install the Receptor in a location that is convenient for you and for the delivery people.

All of your everyday packages, groceries, and prepared foods can be delivered. The Receptor 1.0 and 4.0 hold up to 8 full bags of groceries, and Receptor 2.0 and 3.0 hold up to 4 full bags of groceries.

Note:  Not only can you receive deliveries in your Receptor, you can leave packages for delivery companies or anyone else to pick up at their convenience.

Receptors are available for purchase and installation anywhere in the Continental United States.

From the time you meet with a DBDS representative to determine the location of your Receptor and the options that you choose, it will be approximately 4-6 weeks until the Receptor is installed in your home. If you choose custom finishes, you should plan on an additional 2-3 weeks. A DBDS representative will keep you updated on the progress of your Receptor so that an installation date can be set.

Yes, there is a 3-year limited warranty on all parts and labor under normal use.

Please contact us at (810) 642-4040 to receive a quote for your Receptor. If you are interested in any of the optional accessories or have a unique location for installing the Receptor, this will be discussed at the initial consultation meeting with the DBDS representative and you will be given the costs of these customizations. This will all be compiled into a quote that will be honored for 30 days.

The Receptor does not require a power source, but it is recommended that a power source be provided within 12’ of the Receptor for WiFi capability and for accessory upgrades.

There are 4 standard interior finishes, including a pre-primed paint-grade finish. DBDS partners with a custom cabinet company, so if you have a specific style that you want for your Receptor, that can be created for you at an additional cost.

There are 6 standard finishes that are included in the cost of a Receptor. Custom finishes are available at an additional cost, and there could be a longer lead time.

Absolutely! Our DBDS representatives will meet with you to determine the best location to install your Receptor. A Receptor can be installed in any exterior siding including vinyl, wood, composite, brick, stone, or stucco.

External camera, Wi-Fi, mail slot, custom interior top, custom interior finish, custom exterior finish, custom interior hardware

The battery for the keypad needs to be changed annually. If you choose to have an external camera installed that allows you to monitor and record your deliveries, there will be an annual subscription fee for that service. DBDS is currently using the Ring camera system, which is solar-powered.

We accept cash, check, and major credit cards.

Builders

Please contact us at (810) 642-4040 to receive a quote for your Receptor.

After you place your order, your Receptors will be built to your specifications and when completed, shipping will be arranged.

Yes. There will be an owner’s manual that explains to homeowners how to program the keypad on their Receptor and how they notify delivery companies.

Yes

The discount amount on a bulk order will be determined at the time a quote is provided.

Providing the opening is framed and prepared properly, installation takes approximately 1 hour.

The location can be anywhere in the home or garage or at the end of the driveway, as long as it is convenient and accessible for the delivery service.

DBDS will provide digital and print information for you to share with your clients.

Yes, as long as the Receptor has been installed properly.

The Receptor does not require a power source, but it is recommended that a power source be provided within 12’ of the Receptor for WiFi capability and for accessory upgrades.

The lead time depends on the type and amount of customization. This will be determined when the order is placed.

There are 4 standard finishes available, including a pre-primed paint grade option, and a Receptor can be customized to match the style of the interior of a house. Pricing for this customization will be determined for each order.

Note: Many builders use their suppliers to finish the Receptor interior so that it integrates the home’s finishes.

All Receptors are powder-coated steel, with 6 standard finishes available. Additional custom colors and textures are available.

Current upgrades include:

  • External camera
  • Mail Slot
  • Custom interior top
  • Custom interior color/finish
  • Custom exterior color and texture

Transform your delivery experience with the Receptor